FAQ

FAQ for Clients

Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of homecare services received (non-medical, personal care, etc.)
  • Area of the country where services are provided

Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Personal Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days’ notice.

You can cancel your care package at any time by providing two week’s notice in writing to your local care manager. You can change the number or type of service we provide your loved one whenever it’s necessary.

We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care.

Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Meridian Health Plus at your discretion.

FAQ for Employees

Our pre-employment training covers topics such as our policies and procedures; manual handling; medication giving and one days Specialist training in either home care, dementia, learning disabilities or brain injuries & neurological conditions.

If you have obtained an Enhanced DBS by subscribing to the DBS Update Service, you will need to provide us with your original certificate. This updated DBS must be fully enhanced to work with for both adults and children. Other paper DBS certificates are company specific and therefore will not be accepted